Hourly wage: $16.50/hour

Weekly hours: 10-12 hours per week

Purpose of Position: 

Student Success Communication Coaches (SSCC) will support educational equity through strategic communication and student success messaging to improve the retention and persistence of CSUCI students and build community through culturally-relevant programming. 

SSCC’s will engage with first-time students and new transfer students via student success campaigns to encourage participation in STEM initiatives, access mental health services and attend STEM academic support activities.  Through student success campaign nudges, SSCCs will help to streamline communication to targeted students and improve students retention using artificial intellegence. 

• Collaborate with professional staff to design and inform the content of Student Success Campaigns (SSC) and conduct outreach follow-up with students as needed; 
• Provide support and serve as a resource to CSUCI students targeted as part of SSCs. 

• Facilitate student success workshops and deliver presentation to CSUCI students; 
• Update and maintain the Knowledge Base and general technical support for staff with the use of Ekhobot, CSUCI’s artificial intelligence chatbot; 
• Coordinate outreach and structured opportunities to connect students to activities and resources that promote a culture of student success and completion; 
• Assist with various multimedia efforts in the department including but not limited to design and production of videos; design, create, and update/edit marketing and promotional materials; manage various social media outlets; 
• Have the knowledge and ability to use outreach curriculum including but not limited to the transfer process, financial aid literacy, student academic success strategies, STEM majors and careers, etc.; 

• Support departmental outreach events and special projects; 
• Attend weekly team meetings and/or trainings prior to and during the academic semester; 
• Assist with program data tracking, reporting, and evaluation of all activities 
• Complete all administrative duties, including base office hours and any other tasks as assigned; 
• Support daily studio operations, acquire accurate information to coordinate information to direct management, students, and other campus departments, along with various other duties as assigned 
• Perform other activities that meet department needs as needed. 

• Must be a currently enrolled undergraduate CSUCI student 

• Must be enrolled in at least 6 units per semester in a STEM major during time of employment and throughout the term of employment 
• Must have a minimum cumulative and semester GPA of 2.5 and be in good academic and behavioral standing (not on academic or disciplinary probation) with the university 
• Familiarity with Mac & Windows computers, working knowledge of collaboration software, media productions processes, Google docs and social media 
• Must be available to work at least 10-15 hours per week 
• Interest in advancing educational equity, serving as a role model for other students, and working on a student success team 

• Available to work flexible hours and on weekends 
• Excellent communication skills, both written and oral  
• Ability to work effectively in a group as well as independently on project tasks with timelines 
• Effective time management, including, but not limited to being on time for scheduled meetings with professional staff and/or students, allocating sufficient time to the planning of activities; and making efficient use of time  
• Effective communication with diverse groups of people, including, but not limited to students, parents/families, faculty, staff, and guests  

• Consistency and persistence in follow-up as well as creativity and willingness to take initiative  
• Due to federal funding, the candidate must be able to show proof of eligibility to work in the United States 

• As a condition of employment, this position may require a background check  

• If hired the individual is required to complete appropriate campus human resources trainings  
• If hired the person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment